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Breaking Pharma’s Web 1.0 Addiction

“We can break the cycle of blandness. We can jam up the assembly line that spits out one dull, lookalike piece of crap after another. We can say, ‘Why not do something with artistic integrity and ideological courage?’”
–  Tibor Kalman

“Click here to learn more.”
– 
 Pharma

As I am often want to do, last week I spent the better part of a day poking around the internet looking at the general scale, scope, and style of what’s being deployed online for the industry. Part of this was research for gathering up content to be included in the social and mobile wiki, and part of it was because I’m curious as to what the ‘State of Pharma Web Design’ is for 2013. Needless to say, the picture is pretty bleak.

To say I’m baffled by this is an understatement. The industry as a whole seems entirely focused on innovation. This is good. I ‘listened’ into the #ePharma stream on Twitter, and there was an enormous appetite for social, mobile, gaming and other emerging trends. This is also good.  But when does innovation become about adopting latest generation thinking across the entirety of the digital medium, rather than just being relegated to the exploration of new platforms and channels?

Which brings me back to my web searches. The state of design in the industry today is abysmal. A-BIZ-MAL. It’s not just the design and user experience, which is bad enough, but the structure, layout, and production values. All of which are state of the art – if you were reading this post in 1999.

Just take a look at the websites of the top selling brands in pharma right now.

Read More…

The Value of Responsive Design

First let’s start with a simple definition of what responsive design actually is. Without getting too technical, responsive design is a relatively new way of planning, designing, and developing a website so it automatically fits to the screen size of any media device. Whether for a laptop, cellphone, or tablet, responsive design will automatically adjust how the content, images, and/or videos on a webpage are displayed so the site is easily maneuverable.
No more screaming obscenities on the bus while pinching and swiping just to find the number for late-night pizza because the page won’t fit on your mobile screen!

The Good

Ordinarily, a website can take anywhere from 2 to 3 months to build. In the pharmaceutical industry, with all of its lovely regulatory processes, it can take ages. And according to the numbers, (an expected 657 million smart phones will be sold just in 2012) millions of people are browsing the Interwebs on the their mobile phones, which means as soon as your website has its basic design down, you have to start right back up and begin working on a mobile site in order to stay competitive in the digital world.

With responsive design, the website is built only once and is viewable on any digital gizmo you can get your hands on.

The Bad (but not really)

Before you get too excited and post comments about how wonderful this all sounds, be aware: Responsive design requires more upfront work than just building a website designed for a laptop or desktop. Usability experts (aka UXers, or Mind Mappers) have to spend additional time drawing out the different dimensions of each webpage before the designers and developers get their hands on the goods. Ideally, UXers, designers, and developers should all be working together during the construction of a responsive design project so at every turn, one team member can point out whether or not the proposed design or action is feasible.

However, this also presents the opportunity to create a more functional (and, in turn, profitable) website. With this methodical development style, more work is done upfront between all types of website engineers, creating the possibility for increased collective ingenuity.

Cha-ching

Along with the potential to save time, there’s also the possibility of saving money with responsive design. If you plan on building a website and a mobile website, it may be in your best interest financially to consider building the website using responsive design. Instead of designing and developing two sites, you’re only creating one site. Instead of maintaining and hosting two sites (more costly than some might think), developers only have to manage/update one site.

Always build in Responsive Design?

Not necessarily. Some websites are specifically designed for desktop/tablet/laptop viewing only, as they should be. Take for instance the NIKEiD website. Amazing site but the mobile site has a completely different interface. The smaller mobile screen forces developers to organize all of the website functionality in finger-happy grids thus; granting easy access to mobile users who need answers on the go. The same can be said for the Priceline website. The mobile version is vastly different from the original version because the real estate on a mobile screen does not allow for calendars, apps, or advertisements.

Responsive design is a great, efficient way to increase the marketability of a website. In the healthcare industry with so many competing brands combined with the increased accessibility to the Web through multiple devices, responsive design is an innovative technique to design and develop websites that increase interaction among users that gives an edge up on the competition.

 

Social Media Supplement, Issue 4 – More Facebook Insights

This issue includes several interesting studies surrounding Facebook’s News Feed as well as Likes for brands, as well as e-commerce. On to this week’s news!  Did we miss something?  Feel free to DM me during the week and we’ll review submissions for the next post! Click here to catch up on past issues.

Facebook News Feed Results Cracked

In an experiment by The Daily Beast believes it has cracked the code as to how the Facebook News Feed works.  Some of this is common knowledge, but there are a few outcomes that are intriguing such as the bias it has on new members to Facebook. We had a post about this a while back right here on Dose of Digital: Why Your Facebook Page Doesn’t Exist.

Do Photos of People Improve ECommerce Conversion?

Great examples of A|B testing.  People verses Images verses Text… who helps close on the call to action best?  Have you played with where the model’s eyes are looking before?  I thought the test with Sunsilk was fascinating but it makes sense.

Ads Drive the Most “Likes” for Brands on Facebook

eMarketer reports that 75% of people that liked a brand on Facebook because of an ad or another form of direct outreach.  Surprisingly, invitations and referrals from friends took second place at 59%.  While still a substantial number, I would have thought that the old “people trust their friends more than brands” train of thought would have applied here.  I suppose sometimes people just need a that direct nudge.

Also in the study, was reasons for unsubscribing from a brand, which 36% of responders had done. Top reasons cited include losing interest in the brand, frequency (or lack thereof) of updates and uninteresting content.

Microsoft Launches its own Games on Demand Online Market

Gamers be glad.  Microsoft is creating a hub for downloading digital copies of games.  This will include oldies but goodies as well as new releases.  The market will launch with over 100 titles in its library.

Amazon Offers Free Web Services

Potential cloud computing users can try before they buy now with Amazon’s Web Services.  You can learn more about this free usage tier here: http://aws.amazon.com/free/

Netflix Web Video Streaming Through the Roof [Chart]

Number of subscribers streaming videos more than doubled year to year.  As the article points out, Netflix successfully shifted from just a DVD rental company to one of the most lucrative web video companies in the world.